JDBet Privacy Policy – How We Protect Your Personal Data

1. Overview

This Privacy Policy applies to all players and visitors of the JDBet platform, accessible at jdbet.best, and covers all services offered through our website and mobile-optimised platform. JDBet ("we," "us," "the Platform") acts as the personal information controller in respect of the data described in this policy.

By registering an account on JDBet, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This policy should be read together with our Terms and Conditions.

If you have any questions about this Privacy Policy or how we handle your personal data, you can reach our Data Protection Officer (DPO) at privacy@jdbet.best at any time. Para sa mga tanong tungkol sa iyong privacy, lagi kaming narito.

2. Data We Collect

JDBet collects the following categories of personal data from players:

2.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth
• Valid email address
• Philippine mobile number
• Residential address in the Philippines

2.2 Identity Verification (KYC) Data

• Government-issued photo ID (e.g., PhilSys national ID, passport, driver's licence, UMID, voter's ID, SSS/GSIS ID)
• Proof of address documents (e.g., recent utility bill, bank statement)
• Selfie or video verification where required

2.3 Financial Data

• GCash or Maya mobile wallet account number (last 4 digits for display only)
• Bank account details for InstaPay/PESONet withdrawals
• Credit/debit card information (processed securely through our payment gateway — full card numbers are never stored by JDBet)
• Deposit and withdrawal transaction history

2.4 Gaming Activity Data

• Game history, bet records, and wagering data
• Bonus usage and promotional participation records
• Session duration and frequency of play
• Account balance history

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform interaction logs

3. How We Collect Your Data

JDBet collects personal data through the following means:

3.1 Directly From You

The majority of the data we hold about you is provided directly by you when you create a JDBet account, complete our KYC verification process, make a deposit or withdrawal, contact our support team, or participate in a promotion or survey.

3.2 Automatically Through Technology

When you access and use the JDBet platform, certain technical data is collected automatically through cookies, server logs, and analytics tools. This includes your IP address, device identifiers, browser type, and how you navigate through our site. See Section 8 (Cookies Policy) for full details.

3.3 From Third Parties

In some cases, we may receive data about you from trusted third parties, including:

• Payment processors (e.g., GCash, Maya, BancNet) — to confirm transaction status
• Identity verification providers — to support our KYC process and cross-check government ID details
• Fraud prevention services — to screen for suspicious activity patterns

4. Why We Use Your Personal Data

JDBet processes your personal data only for specific, legitimate purposes. Below is a breakdown of those purposes and the legal basis for each:

4.1 To Provide Gaming Services

We use your identity, contact, and financial data to create and manage your account, process deposits and withdrawals, record your gaming activity, and deliver the full range of JDBet services including sports betting, live casino, Tongits, fishing games, and online casino games. This processing is necessary to fulfil our contractual obligations to you.

4.2 To Verify Your Identity (KYC)

As a licensed gaming operator, JDBet is legally required to verify the identity and age of all players. Your KYC documents are processed for this purpose and to comply with anti-money laundering (AML) obligations under Philippine law.

4.3 To Detect and Prevent Fraud

JDBet monitors account activity to detect unusual behaviour, prevent fraud, protect against bonus abuse, and identify potential money laundering. This is both a legitimate interest and a regulatory obligation for us.

4.4 To Communicate With You

We use your email address and mobile number to send transactional messages (deposit confirmations, withdrawal notifications, security alerts, OTPs) and, where you have opted in, marketing communications about new games, promotions, and platform updates.

4.5 To Improve Our Platform

Aggregated and anonymised data from player behaviour helps us understand how players use JDBet and where we can improve the experience. This analysis does not identify individual players.

4.6 To Comply With Legal Obligations

JDBet is required to retain certain records — including transaction history and KYC documents — for minimum periods as specified by our gaming licence, the Anti-Money Laundering Act (AMLA), and the Philippine Data Privacy Act.

5. Sharing Your Personal Data

JDBet does not sell or rent your personal data to any third party. We share your data only in the following limited and necessary circumstances:

5.1 Payment Processors

To complete your deposits and withdrawals, we share necessary payment details with our partner payment service providers, including GCash, Maya, GrabPay, Coins.ph, BancNet, and card payment processors. These parties are bound by their own data protection obligations and process your data only as required to complete the transaction.

5.2 Identity Verification Partners

During the KYC process, document details may be shared with licensed identity verification providers to confirm authenticity. These partners operate under strict data processing agreements with JDBet.

5.3 Regulatory and Law Enforcement Authorities

JDBet may disclose personal data to Philippine government agencies, our gaming regulator, or law enforcement bodies where we are legally required to do so, or where disclosure is necessary to protect the safety and security of our players or the platform.

5.4 Service Providers

We work with trusted third-party technology and service providers (e.g., cloud hosting, customer support software, fraud detection tools) who may process limited amounts of personal data on our behalf. All such providers are contractually required to process data only according to JDBet's instructions and to maintain appropriate security standards.

6. Data Retention

JDBet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

• Active accounts: All data associated with your JDBet account is retained for the full duration of your account being active.
• After account closure: Transaction records and KYC documents are retained for a minimum of five (5) years following account closure, as required by the AMLA and our gaming licence conditions.
• Marketing data: If you have opted in to marketing communications, your contact preferences are retained until you opt out.
• Technical/log data: Server logs and session data are typically retained for twelve (12) months unless a longer retention period is required for security or legal investigation purposes.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer identify you.

7. Security Measures

JDBet employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• Transport encryption: All data transmitted between your device and JDBet's servers is encrypted using TLS 1.3 / 256-bit SSL.
• Data storage: Personal data at rest is stored on encrypted servers hosted in secure, access-controlled data centres.
• Access controls: Only authorised JDBet personnel with a legitimate business need can access player personal data. All access is logged and auditable.
• Two-factor authentication (2FA): Player accounts can be secured with OTP-based 2FA via registered mobile number.
• Regular security audits: JDBet engages independent security specialists to conduct periodic vulnerability assessments and penetration testing.
• Staff training: All JDBet team members with access to personal data receive regular data privacy and information security training.

Despite these measures, no internet-based service can be 100% immune to security threats. In the unlikely event of a personal data breach that could affect your rights, JDBet will notify affected players and the National Privacy Commission (NPC) within the timeframes required under the Data Privacy Act.

8. Cookies Policy

JDBet uses cookies and similar tracking technologies on our platform. Cookies are small data files stored on your device that help us provide a better, more personalised experience.

8.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function properly (e.g., keeping you logged in, remembering your session). These cannot be disabled.
• Performance cookies: Help us understand how players navigate and use the platform so we can identify areas for improvement. Data collected is aggregated and not personally identifiable.
• Functionality cookies: Remember your preferences (e.g., language settings, last-visited game category) to improve your experience.
• Security cookies: Used to detect and prevent suspicious activity, such as unusual login attempts or automated bot traffic.

8.2 Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect the functionality of the JDBet platform and may prevent you from accessing certain features. Non-essential cookies can be declined without affecting your core gaming experience.

9. Your Rights Under the Data Privacy Act

As a player based in the Philippines, you are entitled to the following rights under Republic Act 10173 (Data Privacy Act of 2012):

1. Right to be informed: You have the right to know what personal data JDBet collects about you and how it is being used — which is what this Privacy Policy is for.
2. Right of access: You can request a copy of the personal data we hold about you at any time.
3. Right to rectification: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
4. Right to erasure: Subject to legal retention requirements, you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
5. Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
6. Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
7. Right to lodge a complaint: If you believe JDBet has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at privacy@jdbet.best. We will respond to all verified requests within thirty (30) days of receipt. Kung may mga katanungan ka sa iyong karapatan, huwag mag-atubiling makipag-ugnayan sa amin.

10. Minors and Parental Consent

JDBet's platform is strictly intended for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on JDBet or submitted personal data to us, please contact us immediately at support@jdbet.best. We will promptly investigate and delete any data found to belong to a minor.

JDBet uses age verification measures during the registration process, including date-of-birth confirmation and KYC ID checks, to prevent underage access to our platform.

11. Cross-Border Data Transfers

In order to operate our platform, some of your personal data may be processed by service providers located outside the Philippines — for example, cloud infrastructure providers or fraud detection services. Where such transfers occur, JDBet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Safeguards may include standard contractual clauses, data processing agreements with explicit privacy and security obligations, or transfers to jurisdictions recognised as providing adequate data protection.

12. Changes to This Privacy Policy

JDBet may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform services. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via email or an in-platform notification.

We encourage you to review this Privacy Policy whenever you visit the JDBet platform. Continued use of our services after an updated Privacy Policy has been posted constitutes your acceptance of the revised terms.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data JDBet holds about you, please get in touch with our Data Protection Officer:

• Email (Privacy): privacy@jdbet.best
• General Support Email: support@jdbet.best
• Live Chat: Available on the JDBet platform after logging in — 24/7

We aim to acknowledge all privacy-related enquiries within 3 business days and to fully respond within 30 calendar days. For complaints that cannot be resolved directly with JDBet, you may escalate to the National Privacy Commission (NPC) of the Philippines.